The Electronic Income Withholding Orders (E-IWO) process is an efficient and cost-effective way to exchange income withholding order (IWO) information electronically between state child support agencies and employers.
There are many benefits to using E-IWOs. Benefits include the following:
- Money reaches the family faster.
- E-IWOs create a single interface for all exchange partners.
- An employer can acknowledge receipt of each IWO and quickly respond to the state when an employee is no longer employed.
- There is increased accuracy and reliability of data.
- E-IWOs save time, money, and resources...at no cost to employers. There is no fee to use the E-IWO process.
After an employer registers for the E-IWO process, the federal Office of Child Support Services (OCSS) places all files on a secure server designated by the employer for information exchange. Therefore, there is no need for an IWO to be mailed during this process. The E-IWO process requires a Secure File Transfer Protocol (SFTP) server, File Transfer Protocol Secure (FTPS) server, or File Transfer Protocol (FTP) server with a Virtual Private Network (VPN). The electronic transfer ensures that each employer receives its E-IWOS the day after the state child support agency generates them.
CSSD encourages employers to utilize this fantastic tool. For more information about E-IWO, visit the OCSS website. Contact the e-IWO Team at eiwomail@acf.hhs.gov to register for e-IWO.