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How Do I Resolve a Consumer Problem?
Put It in Writing
Who do I write to?
The company consumer affairs department, or if you can't find one, the president. Contact the manufacturer or parent company for the product. It may be different from the brand name that you find on the product.
How do I find them?
If possible, call the company's toll free number. Look for it on any papers you have received from the company, or try directory assistance at 1 (800) 555-1212. Check the product label or warranty.
To find a DC business, call the Department of Consumer and Regulatory Affairs (DCRA) at (202) 442-4400. DCRA has the addresses of the companies it licenses.
What do I say?
Be calm, not angry or threatening. Type your letter, if possible, or make sure that your handwriting is neat and easy to read. Include your name, address, home and work telephone numbers, and account number, if any.
Make your letter brief and to the point. Include the date and place you made the purchase; who performed the service; information about the product (such as the serial or model number, warranty terms); what went wrong; who you talked to when you tried to resolve the problem; and what you want done to correct the problem. Give them a date by which you expect to hear from them before taking further action. Include copies, not originals, of all documents.
A sample consumer complaint letter is provided. You can edit this document online with your information and then print for your use, or save to use as an example to write your own letter later.
How should I send the letter?
You may want to send your complaint letter with a return receipt requested. This will cost more, but it will give you proof that the letter was received and will tell you who signed for it. Keep a copy of the complaint letter and all correspondence to and from the company. | 
