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Consumer Protection

OAG brings court actions to stop deceptive and unconscionable business practices and to obtain compensation for consumers. Although OAG does not represent individual consumers, it helps consumers and merchants to resolve their disputes. In addition, it uses consumer complaint information to determine whether there is a pattern or practice by a business that warrants investigation or possible legal action by OAG.

To reach the Consumer Protection Hotline, call (202) 442-9828 or email consumer.protection@dc.gov. The office hours are Monday - Friday from 8:30am - 5:00pm.

OAG's Consumer Protection Guide: A comprehensive collection of consumer protection tips and information. 

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OAG's Consumer Protection Publications

Online Privacy

Telemarketing Scams

Lemon Law

Student Loan Scams

 

Student Loan Repayment Resources

More information

Contact TTY: 
711
Office Hours: 
Monday-Friday, 8:30am - 5:00pm
Service Location: 

441 4th Street, NW

GIS Address: 
441 4th Street, NW
City: 
Washington
State: 
DC
Zip: 
20001