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Consumer Protection

Customer service counter and line

OAG brings court actions to stop deceptive and unconscionable business practices and to obtain compensation for consumers. Although OAG does not represent individual consumers, it helps consumers and merchants to resolve their disputes. In addition, it uses consumer complaint information to determine whether there is a pattern or practice by a business that warrants investigation or possible legal action by OAG.

To reach the Consumer Protection Hotline, call (202) 442-9828 or email consumer.protection@dc.gov. The office hours are Monday - Friday from 8:30am - 5:00pm.

OAG's Consumer Protection Guide: A comprehensive collection of consumer protection tips and information

OAG's Consumer Protection Publications

Student Loan Repayment Resources

More information

Contact TTY: 
Office Hours: 
Monday-Friday, 8:30am - 5:00pm
Service Location: 

441 4th Street, NW

GIS Address: 
441 4th Street, NW