Consumer Protection

The OAG Office of Consumer Protection (OCP) works on behalf of consumers to address deceptive and unethical practices by businesses and landlords. OCP investigates potential violations of the DC consumer protection laws, and when appropriate, files civil enforcement actions. OCP also offers a free Consumer Mediation Program. OCP mediates consumer complaints when the consumer is a DC resident, or when the business or landlord is located or headquartered in the District of Columbia. OCP helps consumers contact the business and work to resolve the dispute, without going to court.

Submit a Consumer Complaint

OCP helps consumers that have been taken advantage of by a business or landlord. This is a free service. Submit a Consumer Complaint Online – OAG wants to help!

https://oag.dc.gov/consumer-protection/submit-consumer-complaint

Consumer Protection Guide

OAG’s consumer protection guide is designed to help you avoid many common problems. The guide contains information and tools to help you protect yourself before something happens. However, should you or a loved one become a victim of a scam, OAG has a dedicated team of lawyers, investigators and mediators who are here to help.

Click here to browse OAG's Consumer Protection Guide in English or Spanish.

Still Need Help? Contact us!

Call our Consumer Protection Hotline at: (202) 442-9828. Our office is open Monday through Friday, from 8:30 a.m. to 5:00 p.m.

Email us at: consumer.protection@dc.gov

Write to us at:

Office of the Attorney General
Office of Consumer Protection
400 6th Street, NW
Washington, DC 20001

Consumer Protection

Submit a Consumer Complaint

Consumer Resources

Consumer Protection Guide

Still Need Help? Contact us!

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