The Office of Consumer Protection works on behalf of consumers to address deceptive, unfair, and illegal practices by businesses and landlords. It investigates potential violations of DC consumer protection laws and, when appropriate, files civil enforcement actions. OAG also offers a free, voluntary Consumer & Tenant Response program that handles consumer and tenant complaints when the consumer is a DC resident, when the business is located or headquartered in the District, or when the tenant rents in the District. Our team will contact the business or landlord on behalf of the consumer/tenant and work to resolve the dispute, outside of court.
 
If you are experiencing an issue with a business or landlord, please contact our Consumer and Tenant Response team at 202-442-9828, consumer.protection@dc.gov, or submit a complaint at oag.dc.gov/complaint.

Submit a Consumer Complaint

The Consumer & Tenant Response program helps resolve disputes with businesses and landlords.

Consumer Alerts

See Consumer Alerts issued by OAG to inform consumers of their rights and predatory practices.

Identity Theft

Steps you can take if you are a victim of identity theft.

Housing Justice

Fighting for affordable, safe, and dignified housing for every DC resident.

Antitrust Enforcement

Investigating and litigating matters involving harm to local businesses and competition in DC.

Nonprofit Compliance

Ensuring that nonprofits incorporated in or doing business in DC comply with the law and their charitable purposes.

Consumer Alerts

Attorney General Schwalb Issues Alert to Help Tenants Understand How Utilities Are Billed & Make Sure They Are Not Overpaying

Downtown DC at Dawn

Attorney General Schwalb Issues Consumer Alert on Rental Fees & Protections for DC Renters

Man going over paper listing fees and costs

Attorney General Brian Schwalb Issues Alert Warning District Residents About Gift Card Scams

Gift Cards on a display rack

Attorney General Schwalb Warns DC Residents About Predatory Practices in the Home Solar System Industry

A salesman introduces himself at the door.
More Consumer Alerts

Latest Consumer Protection News

Announcing a Spring Student Loan Webinar Series to Educate Borrowers

If you are a District resident with federal or private student loans, you have rights under DC’s Student Loan Borrower Bill of Rights. Join the Spring student loan webinar series to learn about your rights and hear updates on upcoming changes to the federal student loan program to help navigate your student loan repayment.

Student Loan Application
More Consumer Protection News