자녀 양육비 케이스 개시 (Opening a Child Support Case - CSSD)

모든 아동은 부모 모두로부터 재정적 지원을 받을 권리가 있으며, 이는 아이들의 밝은 미래를 위한 최고의 기회를 선사할 수 있습니다. 법무장관실(Office of the Attorney General)의 자녀 양육비 지원국(Child Support Services Division)에서는 친자 확인, 자녀 양육비 법원 명령 확보, 자녀 양육비 징수 등을 통해 자녀에 대헤 이러한 지원을 받을 수 있도록 도와드립니다. 온라인 자녀 양육비 양식을 작성하시면 담당자가 다음 단계를 안내해 드립니다.


자녀 양육비 케이스를 시작하려면 여기를 클릭하십시오.
궁금한 사항은 자녀 양육비 지원국에 (202) 442-9900번으로 문의하거나 cssdcustomerservice@dc.gov로 이메일을 보내주십시오.

Contact TTY: 711

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Ouverture d’un dossier de pension alimentaire pour enfants (Opening a Child Support Case - CSSD)

Tous les enfants ont le droit à un soutien financier de la part de leurs deux parents, ce qui peut leur offrir les meilleures chances d’avoir un avenir brillant. La Section des services de pension alimentaire pour enfants du Bureau du procureur général du District de Columbia peut vous aider à obtenir ce soutien pour votre enfant en établissant la paternité, en obtenant une ordonnance judiciaire de soutien aux enfants et en recouvrant les paiements de soutien aux enfants. Il vous suffit de remplir un formulaire en ligne sur les pensions alimentaires pour enfants et notre personnel vous contactera pour vous indiquer les prochaines étapes.

Cliquez ici pour monter votre dossier de pension alimentaire pour enfants.

Si vous avez des questions, veuillez contacter le service qui s’occupe des pensions alimentaires pour enfants (Child Support Services) au (202) 442-9900 ou veuillez envoyer un courriel à cssdcustomerservice@dc.gov.

Contact TTY:  711

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开办子女抚养案 (Opening a Child Support Case - CSSD)

所有子女均有权得到父母双方的经济支持,这可以为其提供最佳机会以拥有光明未来。总检察长办公室子女抚养服务处可以通过确定父子关系、获得子女抚养法庭令和收取子女抚养费来帮助您为您的子女获得这种支持。您只需填写一份在线子女抚养表,我们的工作人员就会与您联系,告知您接下来的步骤。

点击此处,开始您的子女抚养案
如果您有任何问题,请联系子女抚养服务处,其电话为 (202) 442-9900 或发送电子邮件至 cssdcustomerservice@dc.gov

Contact TTY: 711

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የልጅ ድጋፍ መዝገብ መክፈት (Opening a Child Support Case - CSSD)

ሁሉም ልጆች ከሁለቱም ወላጆች የገንዘብ ድጋፍ የማግኘት መብት አላቸው፣ ይህም ለወደፊት ብሩህ ህይወት የተሻለ እድልን ሊሰጣቸው ይችላል። የጠቅላይ ዓቃቤ ህግ ቢሮ የልጅ ድጋፍ አገልግሎቶች ክፍል አባትነትን በማረጋገጥ፣ ከፍርድ ቤት የልጅ ድጋፍ ትእዛዝ በማስወጣት፣ እና የልጅ ድጋፍ ክፍያዎችን በመሰብሰብ ልጅዎ ይህን ድጋፍ እንዲያገኝ በማድረግ ሊያግዝዎ ይችላል። የልጅ ድጋፍ ቅጽን ብቻ ይሙሉ፣ ስለ ቀጣዩ እርምጃዎች የኛ ሠራተኞች እርስዎን ያገኛሉ።

የልጅ ድጋፍ ጉዳይዎን ለመጀመር ይህን ይጫኑ።
ማንኛውም ጥያቄዎች ካሎት፣ እባክዎ የልጅ ድጋፍ አገልግሎቶችን ያግኙ በ (202) 442-9900 ወይም ኢሜይል ያድርጉ ወደ cssdcustomerservice@dc.gov.

Contact TTY: 711

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Parentage and Paternity -- Marriage and Domestic Partnerships

Marriage

District law presumes parentage in the following circumstances:

  • If the parents were married to each other when the child was conceived (i.e., when the mother became pregnant) or when the child was born
  • If the parents were in a registered domestic partnership with each other at the time of conception or birth
  • If the parents married each other after the child was born and the father/second parent acknowledges the child

Frequently Asked Questions -- Parentage and Marriage

Is parentage presumed if the marriage occurred in another country?

If parents were married in another country, but were in this marital relationship at the time of the child's conception, birth, or period in between, there is no need to take formal action to establish parentage. If there is a question, it may be necessary to show the marriage certificate.

Can a person acknowledge parentage if the child's mother is married to, or in a domestic partnership with, another person?

A person other than the mother's spouse or domestic partner may not acknowledge parentage because a legal parent-child relationship already exists. In such situations, the parents may wish to seek guidance from a private attorney about the best way to establish parentage.

However, a man can legally acknowledge paternity of a child who is born to a woman other than his wife, as long as the woman was not married or in a domestic partnership with another person when the child was conceived or born.

Are people living together considered to be married?

Under certain very stringent conditions, District law recognizes a couple as married if they live together and hold themselves out to the community as being married. However, because the conditions are so stringent, the best way to be sure that the both parents' names will be placed on the birth certificate is for the parents to establish parentage through acknowledgement (AOP) or court order.

Domestic Partnerships

A domestic partnership refers to an opposite-sex or same-sex couple that registers as domestic partners.

Frequently Asked Questions -- Parentage and Domestic Partnerships

What is required to establish a domestic partnership?

To establish a domestic partnership in the District, each person must:

  1. Be over the age of 18 and competent to contract (not impaired).
  2. Not be married to someone else or in another domestic partnership.
  3. Be the sole domestic partner of the other person.
  4. Complete and file the Declaration of Domestic Partnership at the Vital Records Division of the DC Department of Health.

What is the Domestic Partnership Judicial Determination of Parentage Amendment Act of 2009 (DC Law 18-33)?

As of July 18, 2009, the Domestic Partnership Judicial Determination of Parentage Amendment Act of 2009 (“Domestic Partnership Act”) creates a presumption of parentage in persons who are in a registered domestic partnership.

A man is presumed (believed to be) the father of a child if he and the mother were in a domestic partnership at the time of conception or birth, or the period between conception or birth, and the child was born during the domestic partnership or within 300 days after it ended.

Similarly, a female domestic partner is the presumed (believed to be) the parent of a child if she and the child’s mother were in a domestic partnership at the time of conception or birth, or the period between conception and birth, and the child was born during the domestic partnership or within 300 days after the domestic partnership ended.

What happens if domestic partners have a child?

For legal purposes, a child born to parents in a registered domestic partnership is treated like a child born to a married couple.

The child is considered the legitimate child of both parents, as well as the legitimate relative of its parents’ relatives by blood or adoption.  The child is entitled to the same rights, privileges, duties, and obligations under DC law.

Both parents’ names will be included on the child’s birth certificate if the domestic partnership existed at the time of the child's conception or birth or it was entered during the period between the child's conception and birth.

How is parentage established for a child born to domestic partners?

Under the domestic partnership law, parentage is established by virtue of the domestic partnership relationship.  Parentage is established as long as the opposite-sex or same-sex couple files the Declaration of Domestic Partnership; is in the domestic partnership at the time of conception, birth, or the period between conception and birth; and the child is born during the domestic partnership or 300 days after it is terminated. 

Domestic partners do not have to take any of the following actions to establish parentage:

  1. Sign the Voluntary Acknowledgement of Paternity (“AOP”).
  2. Undergo genetic testing.
  3. File a parentage action in court.

What happens if a domestic partnership ends and the individuals have a child together?

The person who does not have primary custody of the child will have a continuing duty to support the child financially. If a formal child support case is opened, that parent will be responsible for following the order that is entered regarding financial and/or medical support for the child.

If the custodial parent is receiving Temporary Assistance to Needy Families (TANF), the case will automatically be sent to the Child Support Services Division (CSSD) to establish child support unless there is “good cause” for the custodial parent not to cooperate with CSSD.

The child support amount will be computed using the Child Support Guidelines, which takes into account both parents’ income.

Credit Bureau Reporting

Federal law requires child support agencies to take a variety of actions to encourage the collection of past-due child support.  One such tool available to the Child Support Services Division (CSSD) is consumer credit reporting. Under this law, CSSD can provide consumer credit reporting agencies with the name of any parent who owes past-due child support.

Frequently Asked Questions -- Credit Bureau Reporting

What is a consumer credit reporting agency?

A consumer credit reporting agency is a company to which business firms apply for credit information or data on existing and future customers. These businesses are also referred to as credit bureau agencies. CSSD sends reports of delinquent child support to Equifax.

When is a parent reported to credit bureaus?

Under District of Columbia law, a parent's past-due child support amount must be at least $1,000 before being reported to a consumer credit reporting agency.

Does the parent receive notice before the credit bureaus are notified?

Yes, pre-reporting notice is provided. Once the parent reaches a past-due balance of $1,000, CSSD sends notice that a credit bureau report will be made during the next monthly processing cycle (30 days from the date of the notice) unless that parent brings the past due balance under $1,000.

Can the parent dispute the credit bureau report?

After receiving notice of the upcoming reporting, the parent may object by both contacting CSSD and filing a written objection within 30 days of the date listed on the notice. For assistance, contact the CSSD Enforcement Unit case management specialist assigned to the case at (202) 724-2316.

If CSSD finds that there are no arrears or that they are less than $1,000, the parent's name will be removed from the consumer credit reporting list and will not be reported during the next monthly processing cycle.

What information is reported to the consumer credit reporting agency?

CSSD reports:

  • The non-paying parent’s name
  • That parent's Social Security number and date of birth
  • The past-due balance owed

CSSD sends financial updates on a monthly basis to provide current information to the consumer credit reporting agency, including the new past-due balance and any payments made since the last reporting.

Will the parent’s name ever be removed from the reporting list?

Once the parent has reduced the past-due balance to $0, CSSD will report the final balance as paid in full. However, the reporting may stay on the parent's credit report for 7 years from that paid-in-full notification. The parent also may be reported again, whenever the arrears balance reaches $1,000.

Passport Denial

Any case that receives full services from the Child Support Services Division (CSSD) is eligible for passport denial once the arrears owed exceed $2,500. Without a valid passport, the non-paying parent cannot travel outside of the United States.

Frequently Asked Questions -- Passport Denial

How does the passport denial process work?

Once the amount of overdue support owed by a parent exceeds $2,500, CSSD will submit that parent's name to the Office of Child Support Services (OCSS), which is the federal child support agency. OCSS forwards the parent's name to the U.S. State Department, which is the agency that issues passports. If that parent applies for a new or renewed passport, the State Department will reject the application and instruct the parent to contact CSSD. 

Does a parent receive notice before passport denial?

CSSD does provide notice before submitting a parent's name for passport denial.  The notice contains the following information:

  • The arrears amount
  • The right to dispute the arrears amount
  • The right to request an administrative review regarding submission of the parent's name for passport denial
  • Notification regarding the State Department's possible denial of a new passport application or the revocation or restriction of a previously issued passport
  • CSSD contact information for the parent's use to dispute the matter or to make payment arrangements either to avoid passport denial or to secure reinstatement.

What happens when a parent contacts CSSD after notification?

CSSD is prepared to assist parents who have received a passport denial notice. The parent may contact CSSD's Customer Service team at (202) 442-9900 for general information or CSSD’s Enforcement Unit at (202) 724-2316 to speak with the case management specialist assigned to the case.

A parent, who wishes to dispute the passport denial, will be given an objection notice form to complete and return to CSSD.  Along with the returned form, the parent must submit evidence to support the claim that passport denial is unwarranted, including: 

  • Cancelled checks or copies of money orders showing support paid
  • A copy of the child support order
  • Any other documentation of payments made, including specific dates

CSSD will document receipt of the completed form and the parent's intent to contest the passport-denial decision. This information will be used to review of the case and to determine if the parent's name should be removed from the passport denial list.

CSSD’s Enforcement Unit will provide a response to the objection within 45 days from the day the objection is received in the CSSD office. CSSD will remove the parent's name from the passport denial list if the finding is that the person's name was added in error.

If CSSD finds that the passport denial notice is proper, a parent still may be removed from the list by agreeing to a payment arrangement involving both of the following actions:

  • A lump-sum payment that reduces the existing arrears amount to zero
  • Regular payments of the amount listed in the current support order

Can a parent have access to a passport even though there are arrears of more than $2,500?

A parent may still receive a passport even though the arrears balance is more than $2.500 if the parent can show hardship. Examples of hardship include the need to travel abroad:

  • To visit a relative with a serious illness
  • Due to the death of a relative

The parent seeking a hardship exemption must contact CSSD and provide proof of the hardship in order for the claim to be granted. Contact CSSD Customer Service staff at (202) 442-9900 or contact CSSD’s Enforcement Unit at (202) 724-2316 to speak with the case management specialist assigned to the case.

Financial Institution Data Match (FIDM)

The Financial Institution Data Match (FIDM) program is an enforcement tool that is authorized by federal and District law.  The Child Support Services Division (CSSD) uses this tool to collect past-due child support. With FIDM, CSSD can freeze and then seize funds from the bank or other financial account(s) of a parent who has not paid the ordered child support.

Frequently Asked Questions -- FIDM

How does FIDM work?

CSSD compares lists of parents who are behind in making child support payments with names of account holders at financial institutions, such as banks and credit unions. CSSD then asks the financial institutions to freeze the accounts of the delinquent parents. When an account is frozen, the parent loses access to the funds in the account. Once the account is frozen, CSSD takes steps to seize the funds in the accounts to pay the past-due child support.

Who is subject to FIDM?

Only parents who have been ordered to pay child support and who are behind in making those payments are subject to FIDM's freeze and seize activity.  Parents who pay child support on a timely basis will not have their accounts taken.

When are accounts frozen?

CSSD may use FIDM and issue a writ of attachment to freeze a parent's account(s) if the parent owes:

  • Monthly current child support with no payments during the 30 days after the payment is due
  • A judgment obligation that is 60 days past due
  • Arrears (past-due support) amounts that total $500 or more

When are accounts seized?

CSSD may submit an order of condemnation to a bank or other financial institution to seize the account of a non-paying parent in either of the following situations:

  • Parents Not Paying Support through Income Withholding: Seizure will move forward if the account contains at least twice the monthly child support amount. (Example: If the monthly order is $300, the account can be seized if it contains $600 or more.) If the account is less than $150, however, it will not be seized.
  • Parents Paying Support through Income WithholdingSeizure will move forward, if the parent owes $5,000 or more in child support arrears and there is at least $2,500 in the account.

Can a parent avoid having an account frozen and seized?

The best way to prevent having an account frozen and seized is to pay child support on a consistent basis. Parents who are up to date on their child support obligations will not have their names matched with financial institutions.

What can a parent do if the person believes the account should not be seized?

CSSD will notify a parent after an account is frozen and before it is seized. If the parent believes that there is an error in freezing the account, based on the criteria described above, the parent should contact CSSD’s Enforcement Unit at (202) 724-2316 to speak with the case management specialist assigned to the case. If CSSD moves forward and seizes account funds, a parent may request a hearing from the Office of Administrative Hearings.

Wage (Income) Withholding for Employers

Wages

The Child Support Wage (Income) Withholding Requirement

CSSD is required to issue an Order/Notice to Withhold in every case in which there is a child support order and there is a known employer for the parent who is ordered to pay support. An employer will be notified to withhold a portion of a parent's wages in each of the following situations:

  • Within 2 days of the entry of a new support order or an order modification, if the employer is already known by CSSD
  • When the paying parent changes employment and the new employer’s address becomes known
  • When the paying parent is located and an employer for that parent becomes known (if applicable)

An Order/Notice to Withhold is binding upon any existing and future employer of the parent ordered to pay support. The Order/Notice to Withhold is issued by the DC Superior Court or by CSSD. Note that a withholding order that is issued by CSSD is as binding on an employer as a withholding order issued by the court. 

Role of the Employer

Cooperating with Child Support Enforcement Efforts -- Generally

Employers are required to cooperate with CSSD by providing relevant information, such as:

  • The employee’s full name
  • Last known address
  • Date of birth
  • Social Security number
  • Dates of employment
  • Past and present earnings
  • Availability of health insurance coverage

Employers must inform CSSD on or before the next payment due date when employment is terminated for a parent ordered to pay support. Upon termination, the employer also must provide the employee’s last known residential address and telephone number. Employers submit employee information to CSSD using the Employment Verification Form.  The form is to be signed under penalty of perjury by the employer and may be used as evidence in court. Completion of the form by an employer may avoid a subpoena for the surrender of records. No employer will incur liability for providing information to CSSD.

Withholding Support

Within 10 business days after being served with the Order/Notice to Withhold, an employer must begin withholding support from the employee’s net disposable income (NDI). The actual amount to be withheld cannot exceed 50-65% of the employee's NDI, even if the amount of the child support order is higher.

NDI is calculated as gross earnings minus any amounts required to be withheld by law.  All other deductions are subtracted after the support order deduction.

District of Columbia Withholding Limitations

50% to 55% of NDI—This is the level of withholding if the employee is supporting a spouse or dependent child in the household other than the child(ren) at issue in the support order.

60% to 65% of NDI—This is the level of withholding if the employee is not supporting a spouse or dependent child in that person's household.

See the "Other Information for Employers" section below for examples of calculating the maximum support deduction (MSD).

When to Withhold Support

Employers must send payments to the DC Child Support Clearinghouse within 7 business days of the employee's pay date. The employer is to continue submitting payments until served with an order that modifies or terminates the original Order/Notice to Withhold.

How to Withhold Support

Electronic Income Withholding

An employer may submit withheld support electronically through the CSSD secure website.  Employers may consult the User Guide for Electronic Child Support Payments for information regarding the formats and procedures for sending payments electronically. Additional information about how CSSD administers the electronic income withholding process is available for employers.

Income Withholding through Check or Money Order

Employers also can send child support payments through the mail as follows:

  • Make each money order or check payable to the “District of Columbia (DC) Child Support Clearinghouse.” (If the employer is responding to Notices to Withhold for more than one employee, payments may be combined into a single payment with an itemization.)
  • Type, write clearly, or print all information.
  • Put each employee’s name, case number(s), and Social Security number on each money order or check.
  • Mail each employer-submitted payment to:

DC Child Support Clearinghouse
PO Box 37868
Washington, DC 20013-7868

Priority of Withholding

Withheld income is applied in the following order:

  1. Current child/family support (CC/S)
  2. Health insurance premium
  3. Other current cash support (e.g., medical support, Medicaid reimbursement, spousal support, etc.)
  4. Arrears

Other Information for Employers

Confidentiality

All CSSD records are confidential. Employers will only be supplied with information needed to comply with the Order/Notice to Withhold. 

Failure to Withhold

An employer who willfully fails to withhold and/or to forward child support payments pursuant to a valid Order/Notice to Withhold is liable to CSSD and/or to the custodial parent for the amount(s) not properly submitted.

Nondiscrimination for Child Support Withholding

An employer is prohibited from discriminating against or terminating an employee because of an Order/Notice to Withhold.

Calculating the Maximum Support Deduction (MSD)

Sample Formula (Employee with other dependents in the household): Net Disposable Income (NDI) x 50% = Maximum Support Deduction (MSD)

Case 1:  Multiple Orders Totaling Less than MSD

Step 1:  Determine the MSD. (Example assumes an NDI of $662.)
NDI:    $662.00 X 50%
MSD:  $331.00

Step 2:  Add the current child support (CC/S) and arrears.
Order A: (CC/S) $150.00 + (arrears) $37.50 = $187.50
Order B: (CC/S) $100.00 + (arrears) $25.00 = $125.00
                                                                   Total = $312.50

 

Case 2:  Total Current Child/Family Support (CC/S) Exceeds the MSD

Step 1:  Determine the MSD. (Example assumes an MSD of $331.)

Step 2:  Add the CC/S and arrears.

Order A: (CC/S) $150.00 + (arrears) $37.50 = $187.50
Order B: (CC/S) $100.00 + (arrears) $25.00 = $125.00
Order C: (CC/S) $175.00 + (arrears) $43.75 = $218.75
                              Total = $425.00 + $106.25 = $531.25

Step 3:  Divide the CC/S of each order by the total current child support to obtain percentages.
Order CC/S             ÷ Total    =   Percentage
Order A: $150.00 ÷ $425.00 =   35%
Order B: $100.00 ÷ $425.00 =   24%
Order C: $175.00 ÷ $425.00 =   41%
                       Total: $425.00 = 100%

Step 4:  Multiply the MSD by percentages for the total to allocate to each order.
Order      MSD       x Percentage = Allocation
Order A: $331.00 x 35%              = $115.85
Order B: $331.00 x 24%              = $  79.44
Order C: $331.00 x 41%              = $135.71

 

Case 3:  Total CC/S with Arrears Exceeds Maximum Support Deductions

Step 1:  Determine the MSD. (Example assumes MSD is $331.)

Step 2:  Add the CC/S and arrears.
Order       CC/S     + Arrears  =   Total
Order A: $100.00 + $25.00   =  $125.00
Order B: $  75.00 + $18.75   =  $  93.75
Order C: $100.00 + $25.00   =  $125.00
     Total: $275.00 + $68.75  =  $343.75
*Note: The MSD satisfies the CC/S for all three orders but not the arrears obligation.

Step 3:  Subtract the total CC/S from the MSD to calculate the total amount to allocate to arrears.
MSD       - CC/S      =   Total Arrears Allocation (all three orders)
$331.00 - $275.00 = $56.00

Step 4:  Divide the arrears allocation amount by the total number of orders (i.e., the example's three orders).
Order      Arrears     Pay to Arrears
Order A: $25.00      $18.67
Order B: $18.75      $18.66
Order C: $25.00      $18.67
Total Arrears Paid: $56.00

Step 5:  Add the CC/S and arrears to arrive at the total to allocate to each order.
Order       CC/S      + Arrears = Allocation
Order A:  $100.00 + $18.67 = $118.67
Order B:  $  75.00 + $18.66 = $  93.66
Order C:  $100.00 + $18.67 = $118.67
Total:      $275.00 + $56.00 = $331.00

Obtaining Information about Your Case

Obtaining Information

CSSD has tools that allow customers to obtain basic information about their case(s) without needing to speak to a CSSD staff member. Access to information is available 24 hours a day, 7 days a week on topics such as:

  • Case status
  • Court date
  • Order amount
  • Recent payments
  • Arrears owed

CSSD automated tools require customers to have a personal identification number (PIN). See the instructions below to request a PIN.

Case Information Tools

Online Case Lookup (OCL)

Customers who register for CSSD's Online Case Lookup (OCL) can use any computer to access current case information.  OCL also can be used to submit requests for an address change, payment history, etc.

OCL is available through the CSSD Mobile App, which can be downloaded from the App Store or Google Play.

Download on the App Store

  

CSSD Android App on Google Play

CSSD Mobile App

CSSD Mobile Application Image

The CSSD Mobile App is designed to provide parents with near real-time information concerning payments, case status, collections, court date notifications, and other case actions.

Access to the CSSD Mobile App is available for Android and IOS devices.

Download on the App Store

   

CSSD Android App on Google Play

Interactive Voice Response (IVR)

CSSD customers may dial in and listen to current case information using CSSD's interactive voice response (IVR) system.

To access information using the IVR:

  • Dial CSSD Customer Service (202-442-9900).
  • Press "1" for English or "2" for Spanish.
  • Press "1" for information about a specific case.
  • Enter your Social Security Number at the prompt.
  • Enter your PIN.

Instructions for Requesting a Personal Identification Number (PIN)

To request a PIN, a customer may speak with a CSSD Customer Service Representative during business hours.  Additionally, a PIN may be requested online or using the IVR.

Telephone (IVR)

Customers may request that their PIN number be sent by following these instructions:

  • Dial CSSD Customer Service at (202) 442-9900.
  • Press “1” for English, or “2” for Spanish.
  • Press “1” for information on a specific case.
  • Enter your Social Security number at the prompt.
  • At the next prompt, enter your PIN. If you do not know your PIN, press the pound key ("#") when prompted.
  • Press “1” to have your PIN number mailed to you.

Note: CSSD personnel cannot give PIN information over the telephone. When a PIN is requested, it is mailed to the address on file for the requesting case participant. Please allow 5 - 7 business days to receive a PIN by mail.

Internet (Computer or Mobile App)

Parents also may request a PIN by contacting CSSD online, using a computer or smart phone. To request a PIN online:

  • Go to the Online Case Lookup Login page.
  • Select the “New User Registration” button.
  • Select the “Request PIN” button.
  • Enter the required information, and select the “Submit Request” button.

Customer Service Help: (202) 442-9900  *  Technical Help: (202) 724-4144 or cssdocl@dc.gov 

Contact TTY: 711 * Office Hours: Monday to Friday 8:15 pm to 4:45 pm