Child Support Services Division
Office of the Attorney General
Salary range: $51,039 - $55,929
COLLECTIVE BARGAINING UNIT: This position is in the collective bargaining unit represented by AFSCME Local 2401 and you may be required to pay an agency service fee through direct payroll deduction.
BRIEF DESCRIPTION OF DUTIES: This position is located in the Child Support Services Division (CSSD), Systems and Automation Section, Hospital Paternity Unit. The (HPU) is responsible for establishing paternity in out-of-wedlock births for the District of Columbia. The Program Specialist will be assigned to the Department of Human Services (DHS) office to collect paternity and support data and perform a host of child support services to improve data exchange between DHS and OAG.
- Interviews TANF recipients for the establishment and enforcement of paternity and support matters, performing corresponding case actions and reviewing paternity data collected for accuracy and completeness. Handles in-person customer requests and ensures that issues are resolved either by the incumbent or by the appropriate unit of the section.
- Explains PEP functions and processes to the customers. Responds to customer requests for status updates on their cases, including, but not limited to new petitions, motions, court hearings, service of process, payments, audits, and wage withholding.
- Prints, reviews, and explains contents of payment histories and obligation summaries for customers. Assists in obtaining appropriate documentation needed to establish paternity; screens applications and other necessary documentation for program requirements and updates the PEP system.
- Assists customers with applying for child support services, pin numbers, direct deposit, stored value cards, etc., Prepares service packets for non-custodial parents to accept service and for custodial parents to execute service pro se.
- Tracks customers and performs follow-up that is required; provides reports to supervisor as directed. Responsible for both monitoring and reporting program/project progresses, as well as management and control of programs/projects.
QUALIFICATIONS: Candidate must have knowledge of data collection, fact-finding, analysis, and resolution, of conventional and factual problems and ability to develop, design, and implement actions to ensure resolution and/or corrective actions. To be creditable, one year of specialized experience must be typically in or related to the work of the position to be filled in the normal line of progression. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of monitoring, compiling, and reconciling data, for a service or department; interpreting, analyzing and developing reports; providing customer service to internal and external customers outside of the organization, and utilizing knowledge of child support programs.
Substitution of Education: Substitution of education for experience will be allowed as defined in OPM's Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application. Time-in-grade Restrictions: Time in grade restrictions must be met by the closing date of this vacancy announcement.
Please see attachment for more information.