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After hearing from hundreds of consumers, OAG wrote Washington Sports Club (WSC) demanding the company stop charging customers for memberships they cannot use during the COVID-19 emergency. When the company failed to do so, AG Racine filed a lawsuit to hold them accountable. In October, a D.C. Court ordered WSC not to charge any member who had contacted the company to cancel their membership or any member who was owed a credit or refund.

This fall, WSC and its parent company, Town Sports International, LLC, filed for Chapter 11 Bankruptcy. While WSC has filed for Bankruptcy, AG Racine continues to fight for fair treatment of consumers and the refunds and credits they are owed.

Important Updates

If you were a member of a club that permanently closed – Gallery Place, Georgetown, or Downtown – please know, your membership did not automatically cancel. If you would like to cancel your membership and have not done so already, you must contact the company.  If you have difficulty canceling, please contact OAG at consumer.protection@dc.gov.

Additionally, if you believe you are still owed a refund or credit, or if you have tried to cancel your membership unsuccessfully, please contact OAG at consumer.protection@dc.gov as soon as possible so we can ensure your claim is reviewed as part of the bankruptcy proceedings. In your email to OAG, please include:

• details regarding the unauthorized charge(s) and why you believe you are owed a credit or refund,
• the amount you believe you are owed,
• the date of the unauthorized charge(s),
• your contact information,
• your WSC membership ID number, and
• any documentation you may have. 

The Office of the Attorney General works to educate District residents about their consumer rights, responds to individual consumer complaints, and takes appropriate law enforcement action when possible. Learn more about your rights and how to protect yourself against scams at oag.dc.gov/ConsumerProtection.