This consumer protection guide is designed to help you avoid some of the problems consumers routinely face. Unfortunately, everyday activities – such as answering the phone, responding to an email, or making a purchase – can expose consumers to scams like identity theft, aggressive telemarketing, and charity fraud. The good news is that the Attorney General’s Office of Consumer Protection can help.
This guide contains information and tools to help you protect yourself before something happens. However, should you or a loved one become a victim of a scam, our office has a dedicated team of lawyers, investigators, and mediators who are here to help. Should you need our assistance, please call (202) 442-9828. You can also file a complaint online by emailing consumer.protection@dc.gov or writing to: the Office of the Attorney General’s Office of Consumer Protection, 441 4th Street, NW, Washington, DC 20001.