Consumer Alert: How To Avoid Home Improvement Scams and Disputes

Looking to upgrade, remodel, or improve your home? Finding a reliable and trustworthy home improvement contractor can be difficult. We frequently receive complaints from consumers about disputes with contractors, and suggest consumers follow these steps to choose a contractor with confidence, protect their investment, and avoid being scammed.

Attorney General Brian Schwalb Issues Supplemental Business Advisory on Restaurant Fees

Attorney General Brian L. Schwalb today issued a Supplemental Business Advisory on restaurants’ legal obligation to adequately disclose all fees – including service fees – to customers. Given the recent increase in consumer confusion over restaurants’ fees, the advisory builds on the Office of the Attorney General’s (OAG) previous consumer alerts by including examples of compliant and non-compliant service fee disclosures, as well as illustrative menu disclosures. As with previous guidance, the Advisory is designed to help restaurants comply with the District’s Consumer Protection Procedures Act (CPPA) and help consumers understand their rights.

DC Joins VP Harris at White House to Address Opioid Crisis

Earlier this week, I met with Vice President Kamala Harris, Dr. Rahul Gupta, Director of the White House Office of National Drug Control Policy, and seven other state AGs at the White House to discuss state and federal efforts to address the opioid crisis—a crisis that has caused immense harm in communities across the country and that demands urgent action.

AG Schwalb Secures Comprehensive Financial Relief for Consumers Deceived by Predatory Lender

Attorney General Brian L. Schwalb today announced that EasyPay Finance (EasyPay), a rent-a-bank lender that had operated in the District, will pay more than $215,000 to resolve allegations that it used predatory practices to deceive hundreds of District residents into paying interest rates significantly above DC’s legally allowed maximum rate. In addition to financial terms, EasyPay must follow strict operational conditions going forward to ensure that the company no longer takes advantage of District consumers and complies with District consumer protection laws.

Cultivating, Elevating, and Celebrating Young People

At the Office of the Attorney General (OAG), supporting positive youth development is a priority. Our kids are the heartbeat of our city, so it is essential that we listen to them and amplify their voices, concerns, and ideas.

AG Schwalb Announces SmileDirectClub Must Release Consumers Nationwide From Restrictive Nondisclosure Agreements

Attorney General Brian L. Schwalb today announced that SmileDirectClub, an online orthodontics company, will be required to release more than 17,000 consumers across the United States from onerous provisions in its nondisclosure agreements (NDAs) and change its refund policy for US consumers as part of a settlement resolving a consumer protection lawsuit brought by the Office of the Attorney General for the District of Columbia. 

AG Schwalb Secures Refunds for DC Consumers Improperly Charged Subscription Fees by Online Underwear Retailer "Adore Me"

Attorney General Brian L. Schwalb today announced that online underwear retailer Adore Me, Inc. (Adore Me) will be required to provide refunds to consumers who were improperly charged recurring subscription fees, reform its business practices, and pay $2.35 million as part of a settlement with the District of Columbia and 31 states. The settlement resolves an investigation—led by DC, Texas, and Pennsylvania—into claims that Adore Me deceptively marketed its membership program, failed to disclose recurring charges, and made it difficult for consumers to cancel memberships once they were enrolled. As part of the settlement, several thousand DC residents may be eligible to receive refunds, Adore Me will be required to reform its business practices, and the District will receive a payment of more than $150,000. 

AG Schwalb Sues Avid Telecom Over Illegal Robocalls

Attorney General Brian L. Schwalb today joined a bipartisan coalition of 49 Attorneys General in suing Michael D. Lansky, LLC, which does business under the name Avid Telecom, along with its owner Michael Lansky, and its vice president Stacey S. Reeves, for allegedly initiating and facilitating billions of illegal robocalls to millions of people in violation of the Telephone Consumer Protection Act, the Telemarketing Sales Rule, and other federal and state telemarketing and consumer laws. Avid Telecom sent or transmitted more than 7.5 billion calls to telephone numbers on the National Do Not Call Registry. Between December 2018 and January 2023 approximately 8.6 million of those calls were to numbers in the District.