Frequently Asked Questions -- COVID and Post-COVID Operations
Is the Child Support Office open? How can I get services?
The Child Support Services Division has reopened on a hybrid basis. We continue to offer child support services by telephone, email, and other virtual means. However, as of April 18, 2022, CSSD also began to see customers in office by appointment. Please contact the CSSD customer service team at (202) 442-9900 to schedule an appointment.
I heard that the court is experiencing delays? When will my case go to court?
Although there has been significant progress in slowing the COVID pandemic, COVID-related case processing delays continue both at CSSD and with the DC Superior Court. Notices regarding scheduled hearing dates are mailed out from DC Superior Court. Please visit the DC Superior Court website at https://www.dccourts.gov for more information about the court. Also visit oag.dc.gov/coronavirus for additional information regarding the Office of the Attorney General on this matter.
I am a parent and lost my job. Can I get my support modified (up or down)?
It may be possible to have support adjusted because of job loss.
Note that, if your order is less than 3 years old, CSSD may not be able to proceed until the change in income has lasted for 3 months and is expected to last for another 3 months. Additionally, any change to your child support obligation must be ordered by the court.
For more information about the DC Superior Court’s operation and COVID-19 plan, please visit the court's website at https://www.dccourts.gov. Information also may be available by accessing the main Office of the Attorney General site at oag.dc.gov/coronavirus. To reach CSSD with questions, please contact us by telephone at (202) 442-9900 during normal business hours (8:15 am-4:45 pm Monday-Friday) and/or through the customer service email: cssdcustomerservice@dc.gov.