OAG Services and Operating Status

The Office of the Attorney General (OAG) is responding to the needs of District residents during the Coronavirus (COVID-19) emergency. This webpage contains information for residents about their rights under District law, where to get help and access OAG services, and how to submit consumer complaints. This page is being updated as information becomes available.

In response to the COVID-19 pandemic, the Office of the Attorney General (OAG) is teleworking until further notice. You can access OAG services online and over the phone during our telework period at:

**Temporary Service of ProcessOAG is no longer accepting service of process in person due to the COVID-19 emergency. Litigants or counsel who are seeking to serve the District in a civil lawsuit may do so by mail in accordance with court rules, or by emailing chad.copeland@dc.govstephanie.litos@dc.gov, and tonia.robinson@dc.gov.

For updates from OAG on COVID-19, consumer tips, resources, and warnings: 

For the latest District government information about COVID-19 visit coronavirus.dc.gov.

Know Your Rights

Read OAG’s Comprehensive Consumer Alert to protect yourself from scams, price gouging, discrimination, and to get information about workers’ rights to paid sick leave. This alert is also available in Amharic, Chinese, French, Korean, Spanish and Vietnamese.

Join OAG Town Halls & Virtual Chats

"Take 30" Video Chats
OAG hosts weekly 30-minute virtual chats to discuss important issues to our community during COVID-19. Register for our next "Take 30" on June 12 at noon ET as we discuss how to support seniors during COVID-19.

Past Take 30 Chats:

  • Coping with Stress featuring internationally-recognized meditation expert Bob Roth (May 8): Video
  • Combating Hate and Extremism (May 22): Video
  • Stopping the Spread of Violence and COVID-19 (May 29): Video

Social Media & Virtual Chats
OAG is hosting weekly #AskDCOAG Twitter chats (@AGKarlRacine) for youth and families on important topics during the pandemic, such as managing family conflict, discrimination and civil rights, and more. Learn how District students can earn community service hours by participating.

Past Tuesday Twitter Chats

Know Your Rights Tele-Town Halls
OAG hosted several Know Your Rights Tele-Town Halls to educate stakeholders and the public about their protections under District law. Participants learned and asked questions about protections for District consumers, workers and tenants, and how to report price gouging, scams and discrimination:

Access OAG Services

In response to the coronavirus (COVID-19) pandemic, OAG is teleworking until further notice. You can access OAG services online, over email, and on the phone during our telework period:

  • Website: oag.dc.gov
  • Email: oag@dc.gov
  • Phone: (202) 727-3400
  • Fax: (202) 347-8922
  • TTY: (202) 727-3400

Submit a Consumer Complaint
If you are a victim of a scam, or have been overcharged, or otherwise have been treated unfairly by a business, contact OAG’s Office of Consumer Protection at (202) 442-9828consumer.protection@dc.gov, or fill out an online consumer complaint form

Report Civil Rights Violations
If you believe you have been a victim of discrimination, you may submit a complaint with OAG’s Civil Rights Section at (202) 727-3400 or OAGCivilRights@dc.gov, fill out an online form, or mail a complaint to OAG at 441 4th Street N.W., Suite 600S, Washington, D.C. 20001.

Report Worker Rights Violations
If you believe your rights are being violated, contact OAG by calling 
202-442-9828Learn more about worker rights and how to get help if your rights have been violated.

Contact Child Support Services
If you have questions about collecting child support or paying child support, call the Child Support Services Customer Care Team at (202) 442-9900 or email cssdcustomerservice@dc.gov. Child Support payments will continue as normal. DC Superior Court has cancelled all Child Support Hearings until May 15, 2020.

Contact our Elder Justice Team
You can report any suspected senior abuse or exploitation to our Elder Justice Team at (202) 727-3807 or elderjustice@dc.gov. You can also report it to the Metropolitan Police Department at (202) 727-9099 or Adult Protective Services (202) 541-3950.

Connect with our Community Engagement Team
If you have questions about our work or how to access OAG services, connect with our Community Engagement Team by calling (202) 727-3400 or emailing OAGCommunity@dc.gov.

    Find Community Supports

    District agencies and local organizations are providing help to residents during the state of emergency. Below are several new resources for residents:

    Food Assistance

    Workers and Small Businesses



    Immigrant Community

    Children and Families

    Find more local resources by visiting coronavirus.dc.gov and Legal Aid Counsel’s comprehensive non-legal resource guide.

    Business Resources

    Full list of OAG consumer alerts, blogs, and newsletters regarding COVID-19