The Office of the Attorney General (OAG) is closely monitoring the Coronavirus (COVID-19) public health situation. This webpage contains information for District residents about their rights under District law, where to get help and access OAG services, and how to submit consumer complaints. This page will be updated as more information becomes available.
Resources for District Residents
- Know Your Rights: Read OAG’s Consumer Alert to protect yourself from scams, price gouging, discrimination, and to get information about workers’ rights to paid sick leave. This alert is also available in Amharic, Chinese, French, Korean, Spanish and Vietnamese.
- Know Your Rights Tele-Townhall: OAG hosted a COVID-19 Tele-townhall for ANC Commissioners and local leaders to help inform their communities about protections for District consumers, workers and tenants, and how to report price gouging, scams and discrimination. You can access this information by visiting our tele-townhall factsheet, audio, and transcript.
- Tips for Seniors: Learn steps seniors can take to guard against exploitation and abuse (in English and Spanish). Now more than ever, we urge District residents to be vigilant and report any type of abuse or fraud to MPD, Adult Protective Services, and the Office of the Attorney General.
- Connect with OAG: For OAG updates and current operating status, sign up to receive email alerts and follow us on Twitter, Facebook, and Instagram
- Latest Coronavirus news in the District: Stay up-to-date on the latest coronavirus developments in the District and how you can prevent the spread of germs by visiting coronavirus.dc.gov
How to Access OAG Services
In response to the Coronavirus (COVID-19) public health emergency, the Office of the Attorney General (OAG) has shifted to telework until at least April 27 to keep OAG staff safe, reduce exposure and transmission of the virus, and continue to ensure seamless delivery of legal services for District residents. Only essential personnel, including those who have a scheduled court appearance that has not been postponed, or whose critically important work cannot be performed remotely, will continue to come into the office.
Here is how you can access OAG services online and over the phone during our telework period:
Submit a Consumer Complaint
If you are a victim of a scam, or have been overcharged, or otherwise have been treated unfairly by a business, contact OAG’s Office of Consumer Protection at (202) 442-9828, email@example.com, or fill out an online consumer complaint form.
Report Civil Rights Violations
If you believe you have been a victim of discrimination, you may submit a complaint with OAG’s Civil Rights Section at (202) 727-3400 or OAGCivilRights@dc.gov, fill out an online form, or mail a complaint to OAG at 441 4th Street N.W., Suite 600S, Washington, D.C. 20001.
Report Worker Rights Violations
If you believe your rights are being violated, contact OAG by calling 202-442-9854. Learn more about worker rights and how to get help if your rights have been violated.
Contact Child Support Services
If you have questions about collecting child support or paying child support, call the Child Support Services Customer Care Team at (202) 442-9900 or email firstname.lastname@example.org.
Connect with our Community Engagement Team
If you have questions about our work or how to access OAG services, connect with our Community Engagement Team by calling (202) 727-3400 or emailing OAGCommunity@dc.gov.