AG Racine Announces Lawsuit Against Arise Virtual Solutions & Comcast Cable Communications Management for Failing to Pay Legally Due Wages to Customer Service Agents
Attorney General Karl A. Racine today announced a wage theft lawsuit against Arise Virtual Solutions, Inc. and Comcast Cable Communications Management, LLC. Arise is a customer service support company that contracts with companies like Comcast to outsource their customer service needs. The lawsuit alleges that Arise and Comcast denied customer service agents minimum wage, overtime, and paid sick leave by misclassifying them as independent contractors rather than employees. Arise targets women of color in their marketing for service agents and then denies those workers the pay and benefits required by District law. Arise’s scheme has injured at least 180 workers in the District. OAG’s investigation into other companies engaged in similar unlawful schemes with Arise continues.