OAG Consumer Mediation Program

OCP mediates consumer complaints when the consumer is a DC resident, or when the business or landlord is located or headquartered in the District of Columbia. This is a free service.

OCP helps consumers contact the business and work to resolve the dispute, without going to court. OCP does not offer individual legal representation.

The preferred method of submitting a consumer complaint is through the online complaint portal.  After you submit your complaint, it will be reviewed and assigned to an OCP Paralegal or Investigator who will contact you by email or phone. OAG responds to every complaint that it receives.

Submit Consumer Complaint

OAG wants to hear from consumers – when consumers reach out to OAG with tips and complaints about deceptive and fraudulent business practices that helps us better protect our neighbors. Please contact the Consumer Mediation Program by submitting a complaint online at https://oag.dc.gov/consumer-protection/submit-consumer-complaint, call the Consumer Protection Hotline at 202.442.9828, or email consumer.protection@dc.gov. If you have a consumer protection tip, you can email that tip directly to consumer.protection.tips@dc.gov. Please share this information with your family, friends, and community!

You can also visit https://oag.dc.gov/consumer-protection for more information about OAG’s Office of Consumer Protection, including a list of consumer protection resources and referrals:  https://oag.dc.gov/consumer-protection/other-consumer-help-agencies-and-organizations.

Submit Consumer Complaint